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Privacy Policy -TBVAgentBooking

Privacy Policy – TBVAgentBooking

Effective Date: April 17, 2025

Application Name: TBVAgentBooking

Developer: DayOneTeams

We are committed to protecting your privacy. This policy explains how the TBVAgentBooking app collects, uses, stores, and shares your personal information when you use the application.

1. Information W​e Collect

Depending on how you use the application, we may collect the following information:

a. Personal Information

  • Full name
  • Phone number
  • Email address
  • Booking information (user name, phone number, date and time of service)
  • Payment information (not applicable)

b. Device and Usage Data

  • Device type and operating system
  • IP address
  • Access time and in-app usage behavior

c. Location Data (with your permission)

  • Approximate location may be collected to suggest nearby cemeteries or service providers.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and confirm service bookings
  • To send notifications regarding booking status, changes, or reminders
  • To improve features and user experience
  • To provide customer support when needed
  • To comply with legal obligations (if any)

3. Information Sharing

We do not sell or rent your personal data.

Your information may be shared with:

  • Trusted service partners (e.g., cemetery managers, service coordinators) strictly for the purpose of fulfilling the requested service
  • Legal authorities, when required by law

4. Your Rights

You have the following rights:

  • View and update your personal information within the app
  • View and update service report details within the app
  • Withdraw access permissions (e.g., location) through your device settings
  • Request to deactivate your account by contacting the management team
  • Stop using the app at any time

5. Data Security

We apply appropriate technical and organizational measures to protect your data. However, no system can be guaranteed to be 100% secure.

6. Children's Privacy

The TBVAgentBooking app is not intended for children under the age of 13. We do not knowingly collect personal information from children.

7. Policy Updates

We may update this policy from time to time. Any changes will be published on the app’s Google Play page or shown within the app.

8. Contact Us

If you have any questions or requests regarding privacy, please contact us:

📧 Email: [email protected]

🏢 Address: Thanh Binh Cemetery Park, My Thuan Commune, Nam Dinh City, Nam Dinh Province, Vietnam